Guide
Event check-in & registration.
The first ten minutes set the tone for the whole event. A queue at the door undoes months of planning faster than anything else, and it's the easiest thing to fix. This guide pulls together what we've learned running registration for government roadshows, bank dinners and festival gates: how to choose between QR, RFID and face, when a printed badge still earns its place, and how to keep the door moving even at peak arrival.
In this guide
The playbook
A thousand check-ins before nine - SportCares Family Day
Over 1,000 attendees of all ages, most arriving in a single hour. What SportCares Family Day at Mandai Wildlife Reserve taught us about keeping a busy registration desk moving.
Read →The outage nobody noticed: PropNex Family Zone
Two thousand guests, direct afternoon sun, and a connectivity outage mid-event that the kiosks handled without dropping a single check-in. Registration at the PropNex Family Zone, Gardens by the Bay.
Read →The first ten minutes decide the rest
Guests make up their minds about your event almost before they sit down. Most of that judgement is formed in the short walk from the door to their seat.
Read →Letting people in without the queue or the fuss
Contactless check-in is less about clever kit and more about the first ninety seconds of a guest's day. Get those right and the whole event starts on a better footing.
Read →Face check-in that holds up on the day
Face check-in looks impressive in a demo. The only question that matters to an organiser is whether it'll hold up at your door, with your crowd, on the day.
Read →QR, RFID or face - choosing how guests get through the door
There's no single best way to check guests in. The right choice depends on your crowd, your venue and how much you can ask of people on the day.
Read →When one ticket means four people
A parent signing up the whole family shouldn't be the thing that stalls your check-in desk. For a lot of systems, it quietly is.
Read →The queue you don't stand in
Nobody's day gets better while they're stuck in a line at the door. So we went looking for a way to keep the wait and drop the line.
Read →What a name badge quietly does for your event
A name badge looks like a small thing on the planning sheet, but it shapes how people behave for the rest of the day. Here is what a good one is actually doing.
Read →Virtual queues for the SPF Police Community Roadshow
Our virtual queue system kept the lines moving across the Singapore Police Force's Police Community Roadshow at Woodlands and Heartbeat@Bedok.
Read →Want this run for you?
Guides are one thing. Running the event is the job. Tell us about yours.